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How to MSP
How to MSP© is the podcast of Ridgeview Advisors — the learning and development firm for the MSP industry. Smart MSP owners and IT leaders come here to laugh, learn, and level up. Host Andrew Moore and his guests unpack the chaos of running a Managed Services Provider — service delivery, scaling, hiring, pricing, valuation — with expert tactics, real talk, and just enough sarcasm to keep it fun. More at ridgeviewadvisors.com.
How to MSP
Latest Episodes
Every Client Encrypted in 90 Minutes: How This MSP Survived
Ninety minutes. That is how long it took a threat actor inside Progressive Computing's RMM tool to encrypt all 2,500 endpoints the MSP managed, and Robert Cioffi found out when his director of operations told him every single client was ransomw...
How to Turn MSP Vendors Into Partners: Treat Them Like Clients
Becky Teal watched an MSP threaten to leave a vendor over two features the product had shipped years earlier. Nobody had asked.In this episode of How to MSP, Andrew Moore talks with Becky Teal, Director of Community Peer Groups at Huntre...
Stop Mining Clients for MSP Referrals: Recruit Their Vendors
Bill Poole did the math on referral-driven growth and found most MSPs need far fewer referral sources than they think. They are just asking the wrong people.In this episode of How to MSP, Andrew Moore talks with Bill Poole, founder of Co...
Why SMBs Will Soon Spend More on AI Than Security — and What It Means for MSPs
Within two years, the average SMB will spend more on AI than on cybersecurity — and Jimmy Hatzell, Co-Founder and CEO of Hatz AI, says the MSPs that win this shift will look nothing like the per-seat help desks of the last decade.In Epis...
Why Your MSP Should Hire Bartenders Before IT Pros
Jack Lincourt's MSP help desk handles 85% of tickets with technicians who'd never touched IT three months earlier. He'd rather hire a Dunkin' Donuts drive-through veteran than an experienced MSP tech — and he has the numbers to prove it works.<...
