How to MSP

 Jack Lincourt is the Vice President of Service Delivery at Microtime Computers, an Andover, Massachusetts–based MSP serving northern Massachusetts and New Hampshire. He brings more than 30 years of experience leading client services, technical support, and operations teams, with a focus on building high-performing, customer-first help desks through deliberate hiring, documented process, and the right tools. Known for his lead-by-example leadership style and "Go Hard or Go Home" mindset, Jack is also an accomplished musician who plays guitar and sings in the cover band Gain to Eleven, the power metal band Shadowlynx, and multiple Iron Maiden tribute projects.